What is NoiseAware and what does it do?
- We know that excessive noise from your neighbors can lead to uncomfortable situations or even confrontations. To help reduce this, and ensure that we’re doing everything we can to maintain a high quality of life for everyone, we’re introducing a decibel-monitoring technology called NoiseAware.
- This technology sends automated alerts to our team when excessive, prolonged noise (such as high-decibel music or loud parties) occurs at any time, 24 hours a day. We believe this system will be especially helpful during our Quiet Hours of 10 pm -5 am.
- The noise threshold during quiet hours is 75 decibels for 10 minutes or more, which is the equivalent of a loud party or a crowded restaurant. If it never gets excessively noisy in your apartment then you’ll never even know the device is there.
- In the same way that a smoke detector can’t tell the fire department what happened — only that enough smoke is present to trigger the alarm — the system does not record, store or transmit audio content. Unlike the smart speakers you may already have in your home, this system does not hear words or even discern between types of sounds, but simply detects high volumes, no matter the source of the sound. In short, the NoiseAward system doesn’t tell the difference between voice, music or any other loud, sustained sound.
Where exactly will the NoiseAware system be placed & can it be unplugged?
- The device will be plugged into an outlet centrally located within the apartment -- most likely in the main living room area. It takes up one plug space on the outlet.
- If the unit is unplugged after installation, an alert will notify our team for follow-up.
How will this benefit me?
- We think this technology will help maintain your quality of life by reducing excessive noise which sometimes happens in a community living environment, especially during quiet hours. At the same time, if someone complains about high volumes from your home, the system is there to ensure that person is not being overly sensitive or even making false reports.
- The automated system sends a text directly to the resident making the noise, eliminating the need for you to confront them personally. If the noise doesn’t stop after the text request, Daydream staff will go to the apartment to discuss the situation with the resident.
- If for any reason you don’t want to participate, you can opt-out of NoiseAware. However, you are still responsible for limiting noise in your apartment home per Sentral guidelines.
Why do you want to install NoiseAware?
Why can’t you manage NoiseAware complaints with the staff?
What is considered quiet hours?
NoiseAware is designed to preserve the tranquility within our buildings 24 hours a day but especially from the hours of 10 pm to 5 am.
What is the Noise Alert Decision Tree / Progression?
- When there is consistent noise above the threshold for more than ten minutes, the NoiseAware response team is notified and begins to monitor the noise levels.
- If noise continues, the guest or resident receives an automated text message alert indicating they have exceeded the building’s noise limitations and asking them to reduce the noise.
- If the noise level falls below the threshold and stays there, then no more alerts are sent and the incident is considered resolved.
- If the noise level does not decrease within a few minutes, the on-call property team is notified and sends building security to the apartment to ask the occupants to keep the noise down. Further alerts will result in additional escalation, including calling the police if necessary.
How will the installation of NoiseAware work?
- NoiseAware sensors are being installed on every floor, so there are uniform standards that can be objectively measured.
- The installation will only take less than 10 minutes, and our team will be in full compliance with public health orders and wear appropriate PPE, including masks.
- We will fully communicate with every resident in advance on the schedule for installation.
Are you putting these in open/amenity spaces?
Yes, we plan to install these sensors in shared spaces as well, so those living near the amenities will also benefit from noise monitoring, especially during quiet hours or times when amenities are closed for use.
Can I refuse any vendors from NoiseAware from entering my apartment since we are going through a pandemic & supposed to be social distancing?
- The health and safety of our residents and employees is something we take very seriously, and our protocols are specifically designed to not put anyone into a compromising situation.
- While you have the option to opt-out, please know that our team will take maximum precautions and observe best practices before, during, and after installation to keep you and your home safe.
- Every technician is required to go through pre-screening for COVID to help us ensure that we’re observing best practices.
- Our techs will also be wearing PPE, and will immediately sanitize any surfaces that are touched.
- The installation will take about 10 minutes.
- We’re providing flexible scheduling options to make this upgrade as unobtrusive as possible.
- We’re also providing alternate workspaces during the installation if you feel more comfortable being outside of your apartment at that time.
MISCONCEPTIONS & PRIVACY CONCERNS
Is it true that Homesharing/hospitality guests account for most noise complaints?
Not at all. In fact, Homesharing/hospitality guests generate among the lowest levels of complaints. In the first four months of the Homeshare pilot program, our official records show that we have had 400 guest stays — of those, there was only one excessive noise complaint.
Are you installing NoiseAware and Remote Lock because of Homesharing/hospitality?
No. We’ve beta tested this technology and have done lots of research, and we’re convinced that these upgrades will help us become a smarter building and provide all of our residents and guests with state-of-the-art convenience and security.